As a regulated operator in Italy, informazioni aggiuntive, we collect and manage personal and transactional data under rigorous legal obligations. This policy spells out exactly how long we hold different categories of information, the legal reasons behind those periods, and the security measures that protect your data at every stage. We constantly balance our duty to retain records for fraud prevention and financial audits with the privacy rights you hold under Italian data protection law and the GDPR. Our schedules get regular reviews so we stay fully compliant.

Cross-border Data Transfers and Data Retention

Our main systems sits in Italy and the larger European Economic Area. Some supporting services, like fraud detection platforms and customer relationship tools, may transfer limited personal data to countries outside the EEA. In those cases, we guarantee an adequacy decision is in place or we put Standard Contractual Clauses in place together with a transfer impact assessment. The retention periods we apply to transferred data match those in this policy, and processors are contractually bound to remove or return data when the service ends. We maintain a public register of sub‑processors, updated within fourteen days of any change, and we prefer vendors with Italian data centres. Geo‑fencing rules maintain Italian user data inside European boundaries, verified through yearly audits.

Data Removal Procedures

When a information type hits the end of its planned retention period, our automatic lifecycle system kicks off a protected erasure procedure. First, the data gets digitally detached from production databases. Next, physical storage blocks are rewritten with random data patterns to stop forensic recovery. Finally, a digitally signed log lands in a regulatory record, giving verifiable evidence that deletion happened on time. Backup copies cycle every ninety days, so any deleted data is removed from all media within three months. When a litigation hold applies, we pause the deletion workflow only for the affected records, document the hold reason, and resume once the hold lifts.

Affiliate Program Data Retention

Affiliate partnership data, including contact information, payment information and commission payout records, stays for the entirety of the current agreement plus 10 years after the agreement terminates. That stems from tax obligations on commission payouts, which require long‑term financial records. Affiliate performance statistics and aggregated referred‑player statistics get made anonymous after five years. We explicitly prohibit affiliates from independently collecting or storing personal data about referred customers; they get only anonymous, aggregated summaries. Our affiliate contracts include review rights to ensure compliance, and any violation is reason for immediate contract termination and payout forfeiture.

Popular Queries

Is it possible to ask for data deletion prior to the retention period’s conclusion?

Certainly, you can submit a deletion request at any moment. We promptly review every data category against its mandatory retention requirement. If there’s no legal hold, we delete it fast. Regarding items we must preserve, we confine them to storage‑only, explain the legal basis blocking instant erasure, and share the projected deletion date. You can also view all your data categories with their scheduled deletion dates through your account dashboard. That partial approach respects your rights as far as Italian regulations allow.

How is my data handled if I choose permanent self‑exclusion?

If you sign up for permanent self‑exclusion, your personal data is shifted to a dedicated exclusion register that operates indefinitely with highly restricted access. That’s a legal requirement built to prevent you from opening new accounts. Your gameplay and transaction history, on the other hand, still follow the standard retention schedules and get deleted once those periods run out. The self‑exclusion record is separated from all marketing and operational platforms, so it only serves the safeguarding role it was intended for. No marketing communications will be sent to you.

How is data from dormant accounts managed?

After twelve uninterrupted months of no login, an account is considered inactive. At that stage, we automatically disable marketing communications and transition the account to a dormant status with limited processing. The fundamental retention timelines continue based on the initial collection dates, not the inactivity date. Consequently, data from an inactive account is kept for the entire statutory duration applicable to its type and then removed in line with our usual processes. Should you return after an extended absence, you may be required to undergo a new Know Your Customer verification to reactivate. Your data dashboard displays the current status continuously.

Data Safeguarding In Preservation

Held data is secured with AES‑256 encryption at rest, TLS 1.3 protocols in transit and isolated virtual private clouds. Access demands multi‑factor authentication plus just‑in‑time privilege elevation that ends on its own. Every access event is recorded into an immutable audit trail. We run quarterly penetration tests through CREST‑certified firms and continuous vulnerability scans to maintain our storage tight. Backups are encrypted and spread across Italian data centres, with strict controls that block accidental restoration of data past its deletion date. A dedicated lifecycle dashboard identifies every dataset as it nears expiration.

Access Control and Workforce Training

Only employees whose roles demonstrably require access to retained personal data get permissions, and those permissions go through monthly recertification audits. Any access to dormant user records triggers a managerial review within one business day. Every staff member who handles personal data completes mandatory annual training on Italian data protection law and our internal retention policies, including hands‑on exercises on spotting valid erasure requests and distinguishing the difference between data we must keep under a legal hold and data we can delete straight away.

Policy Revisions and User Notifications

We evaluate this Data Retention Policy every six months and whenever a major legal change hits Italian gambling operations. Minor clarifications go up silently with a revised effective date. Material changes that change retention periods, add new data categories or alter the legal basis for processing are communicated directly to you by email at least thirty days before they become effective. You’ll also notice an in‑platform banner notification when you log in during the notice period. Historical versions are stored and available on request, each with a version number and a validity date range. If an earlier version offered a shorter retention period for certain data, we stick to that promise for data collected under that version and apply new terms only going forward.

Legal Basis for Record Keeping

Our storage strategy rests on several legal duties that apply to gambling operators targeting the Italian market. Anti‑money laundering rules from the Italian Financial Intelligence Unit force us to keep transaction logs, identity verification documents and suspicious activity reports for a set period after the business relationship ends. Meanwhile, tax rules imposed by the Agenzia delle Entrate demand we preserve financial records that substantiate taxable gaming revenue and player winnings. These obligations override any general right to erasure during the mandatory period. For operational data that doesn’t fall under a fixed legal window, we rely on legitimate interest assessments where a valid reason exists, and we allow an opt‑out unless a compelling legal obligation prevents it.

Storage with Consent

Marketing preferences, newsletter sign‑ups and the behavioural analytics used for personalised offers stay only with your explicit consent. You can retract consent anytime through your account dashboard; once you do, we halt that processing immediately and delete the connected profiles within thirty days. Data processed lawfully before withdrawal is separated from active systems to block further use, but it is not removed retroactively. Consent records themselves are kept for six years as proof of compliance. We never employ this data for anything beyond the activity you agreed to.

Individual Rights and Retention Interactions

When you file an erasure request, our system automatically examines each data category against its retention schedule. All data past its mandatory window is erased without delay. For data still subject to a legal retention obligation, we secure it right away so it’s excluded from active use and held only for compliance storage; we advise you which specific law is relevant and the date deletion becomes possible. Access requests are responded to within thirty days and include a breakdown of what we hold, why, and the scheduled deletion date. If you dispute accuracy, we append a note instead of changing the original record, so the audit trail stays intact. Portability requests are fulfilled in a structured, machine‑readable format even while data is still in its retention window.

Data Types and Storage Durations

We sort all user data into well-defined categories, each tied to a retention schedule that corresponds to its purpose and legal context. That structured approach keeps us from keeping things forever. Every year our Data Protection Officer assesses these classifications and adjusts the timelines whenever new guidance comes from the Garante per la protezione dei dati personali. Below you’ll view how long each data type remains in our live systems before being securely de-identified or deleted. Archived backups follow a ninety‑day cycle because of technical restrictions.

Identity and Monetary Records

Identity documents you submit during Know Your Customer checks, like passport scans, utility bills and tax ID numbers, remain on file for ten years after you terminate your account, as anti‑money laundering law mandates. Deposit and withdrawal logs, payment method tokens and wallet balance histories are retained for ten years from the date of each transaction, satisfying both AML requirements and Italian Civil Code limitation periods. We keep these records in encrypted, access‑restricted vaults and tamper‑proof ledgers. Once the retention deadline elapses, we eliminate all personal identifiers permanently; statistical trends may still be utilized but never in a way that links back to any individual.

User Activity and Help Desk Messages

In-depth reports of game sessions, bets placed, outcomes and session lengths are kept for five years after each gaming event, matching the statute of limitations for civil disputes. Customer service transcripts, email threads and call recordings stay for three years from your last interaction, covering the typical complaint‑handling window. After those periods, raw logs and case attachments get permanently deleted. Aggregated, anonymised datasets can be kept indefinitely for product improvement and service quality analysis. All of this data lives in case management systems with role‑based access restrictions.

Responsible Gambling and Self‑Exclusion Data

Once you enable self‑exclusion, your identity data must be stored permanently in a locked‑down register to stop you from opening new accounts, a measure Italian gambling regulations explicitly permit. Other safer‑gambling markers, like expired voluntary deposit limits, are deleted two years after the limit lifts. We never use self‑exclusion register data for anything other than enforcing the exclusion. The register is completely walled off from marketing and operational systems, so it serves only its protective purpose.